Return Policy

Return Merchandise

Free returns within 30 days of purchase (excluding shipping costs).

Contact to receive a Return Authorization number. Proof of purchase is required. All items should be returned new, uninstalled and in their original packaging. Return shipping is at the purchaser’s expense. Returns after 30 days are at the discretion of Bison Off Road and may incur a restocking or missing hardware charge.

If you need to cancel your order prior to shipping, please call (385) 303-9599. To verify that the order is eligible for cancellation. Orders once processed generally have a small window of time to prevent shipment.

Refunds will be made to the original purchasing method only, and may take up to 10 days to process. Items purchased through resellers (dealers, jobbers, online) must be returned to the original reseller for processing.

Items returned without an RMA will not be eligible for credit or return.

Defective Merchandise

Any product found to have a legitimate manufacturing defect must be returned. Contact to request a Return Authorization number.

Please include your phone number as a technician will contact you for further information. Defective goods will be shipped freight prepaid back to Bison Off Road for inspection. Product confirmed to be defective will be credited or replaced, shipping included.

Non-defective goods Merchandise (No defects found, wrong application ordered, etc.) will be made available for return, freight collect, or may be subject to a restocking fee. Shipping costs are not included.

Have questions? Call us.

Our team is here to assist you with any issues you are facing. Call us at (385) 303-9599.